Feedback Messages Expire after 11 months.

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cormy1's avatar
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So I just noticed 2 of the replies that show up in my inbox disappearing. After doing some digging I found that DA deletes them after 1 year if they aren't stored in a folder.
Anyway, filed a support ticket 'cause I like to see if it's POSSIBLE for me to recover lost things even if the answer is usually no.

Here's what went down.

Feedback Message expiry warning

cormy1
Apr 27 07:39 PM

So I didn't know that Feedback Messages (replies that show up in my inbox) expire after one year if not put into a folder so I had casually left the ones I was interested in there until I finally noticed 2 that disappeared today. Would it be possible to give 1 month head's up on expiry of those things because I never would've known about this had I not decided to look it up when they mysteriously disappeared.
Also, would it be possible to temporarily restore the 2 messages that I lost which expired today so that I could put them safely away in a folder...? It's impossible to move replies/comments of anykind to a folder once it leaves my inbox, even if I find the comment again.
Thank you for putting in the time to read this

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

 

Comments

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Chris
deviantART Support
  • Hi There!

    Thanks for your inquiry. There are no plans to provide warnings at this time. If you wish to keep messages please simply move them to the custom folder in your message centre as you receive them instead of waiting for 11 months to pass then moving them.

    ----
    Chris Carey
    Customer Service Representative
    Community Operations, deviantART, Inc.
    www.ikue.deviantART.com

 
April 30, 2014 11:01 AM
So that was helpful... Bleh
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